Tokomni helps you take care of business in many ways. Customers don’t like to be kept waiting, and now there’s no need to leave them hanging; if you can’t answer, simply swipe the call forward to an available team member. If input is needed from another team member during a call, just drag their contact number into the conversation. To make sure conversations don’t get out of control, use our tone recognition indicator to detect raised voices, so that steps can be taken to diffuse the situation.

To monitor staff performance, Tokomni has a ‘listen-in’ function, so you can hear them in action. Offer them support or guidance as they speak to customers, by whispering to them discreetly so only they can hear. Keep track of the number, length and frequency of calls made or received by a team or agent, and view the metrics on an easy-to-follow dashboard. Receive follow-ups and notes from your agents about their calls. Set up rules, caller IDs, alerts and more for incoming and outgoing calls, to make sure they are automatically directed to the right person.