IVR & VMS Services
Improve communication efficiency by simplifying inbound and outbound communications.
Maximizing efficiency
of in and outbound calls
When your business relies heavily on telephone communications, maximizing the efficiency of inbound and outbound calls can make a profound impact on both operations and finances.
Omnitelecom’s Interactive Voice Response (IVR) ensures incoming calls always reach the correct destination and transfers are avoided, while the Voice Messaging Service (VMS) sends out voice and text reminders, relieving staff of the time-consuming task of making reminder calls.
benefits in both directions
Maximize efficiency
Reduce administrative workload
Improve accessibility
Save time and money
Improve service
Customize to your needs
Maximize efficiency
Reduce administrative workload
Improve accessibility
Save time and money
Improve service
Customize to your needs
A clear path to
effective communications
A clear path to
effective communications
When dealing with incoming calls, you want to make sure they reach the correct destination, first time, every time, and avoid the need for call transfers. Omnitelecom’s IVR system does this, going beyond standard navigation menus by leveraging proprietary voice recognition technology to recognize names, extension numbers, user identification information, user requests and more.
Dialing out, the VMS relieves staff of time-consuming calls such as appointment reminders, financial notices and other notifications. It is also completely customizable, and can be tailored to provide any relevant additional information or data, such as parking instructions, guidelines for pre-appointment preparations, or details of forms etc. to be brought with.
Special features
- customizable according to your needs
- reminders can be sent via SMS, voicemail, and email
- seamless integration with existing CRM/ERP systems
- real-time reports generated in a choice of formats
- voice messages and SMS available in different languages
- extremely high sound quality
Save time, reduce costs and deliver better service
Let's Talk
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