Developed in-house by technology and communications experts with a deep understanding for contact center challenges, the Omnitelecom range of high-quality products maximizes efficiency in every aspect. While the auto dialer saves manual dialing time and delivers the call only when the customer is on the line and ready to talk, the IVR ensures incoming calls will always reach the correct destination and transfers will be avoided, and the VMS service relieves staff of the time-consuming reminder calls. The voice authentication biometric system allows customers to simply speaking to access your service, and used internally, it can serve as a reliable, cost-effective alternative to traditional employee punch-in-system.

The contact center management platform provides enhanced management and control capabilities. These include cross-center management dashboard that provides real time data and statistics, as well as call supervision features such as grabbing or joining a call, or whispering into it. Omnitelecom’s call catalog product sorts all recorded calls, making them easily available according to any search parameter.

Besides providing tailored telephony systems, over the years Omnitelecom has developed a wide global infrastructure to support high quality international telephone services. Leveraging this infrastructure, OmniSIP trunking services offer the lowest rates for international calls, OmniDID enables allocating personal phone numbers to contact center employees, and Worldline routes any international number, from any country, to a contact center located anywhere in the world.

Finally, an extensive equipment catalog offers cost-effective systems, ranging from the simplest to the most advanced endpoint units.